Fair and straightforward

Refund Policy

Most of what we publish is free to read. On the occasions we offer a paid educational guide, this policy explains when and how you can request a refund. It sits alongside our Terms of Use.

Last updated today

At Anklesboost we want you to feel comfortable with any purchase. This policy explains our approach to refunds for paid educational materials, such as downloadable brewing guides, where we offer them. It is written to be clear and fair, and to sit comfortably alongside your statutory rights.

1. What this policy covers

This policy applies to optional paid educational products we may make available through the website, such as digital recipe collections or brewing guides. The articles, recipes, and ingredient notes published on this site remain free to read and are not covered by any purchase. Where no paid product is offered, this policy simply describes the approach we would take.

2. Eligibility for a refund

You may request a refund for a paid digital guide if any of the following apply:

  • The product was not delivered or you were unable to access it.
  • The product is materially different from its description.
  • The file is faulty or significantly incomplete.

We also consider goodwill requests where you simply found the guide unsuitable, provided the request is made within the timeframe below.

3. Timeframe

Refund requests should be made within 14 days of purchase. This gives you time to review the material while keeping our records manageable. Requests made after this period are considered case by case, particularly where a technical fault is involved.

4. How to request a refund

To request a refund, contact us using the details in section 9 and include:

  1. The name used at purchase.
  2. The date of purchase and the product name.
  3. A short description of the reason for your request.

We aim to acknowledge every request within two working days and to resolve it promptly after that.

5. How refunds are issued

Approved refunds are returned to the original payment method wherever possible. Depending on your payment provider, it may take a few business days for the amount to appear on your statement. We do not charge a fee for processing an eligible refund.

6. Exceptions

We may decline a refund where there is clear evidence of misuse, such as a request made well outside the stated timeframe without a valid reason, or where a digital product has been redistributed in breach of our Terms of Use. Any decision to decline will be explained to you.

7. Your consumer rights

Nothing in this policy limits the rights you have under the Australian Consumer Law or other consumer protections that apply where you live. If a product is not of acceptable quality or does not match its description, you may be entitled to a remedy regardless of the timeframe above. This policy is intended to add to those rights, not replace them.

8. Changes to this policy

We may update this policy as our offerings evolve. The current version is always shown here, with the "last updated" date near the top of the page. Purchases are governed by the policy in effect at the time of purchase.

9. Contact us

For any refund request or related question, please reach out:

  • Studio: Anklesboost
  • Address: 287 Lonsdale St, Melbourne VIC 3000, Australia
  • Phone: +61 3 8609 8221
  • Email: team@anklesboost.world

You can also write to us through the contact form.